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Official Point of Sale & Service Center
Vulcain Watches: Sales, Service & Repair
The Swiss maker of the Cricket, the “Presidents’ Watch,” is sold and serviced in Midtown Manhattan. Time Innovations is an Official Vulcain Point of Sale and after-sales service center, delivering new Vulcain watches across North, Central and South America.
Official Point of Sale
Official Service Center
Mail-In Service Across the Americas
Buy a New Vulcain
New, authentic Vulcain watches, inspected in New York and shipped across the Americas.
Buy a New VulcainBook Vulcain Service / Repair
Official Vulcain after-sales service, from Cricket alarms to modern divers. Mail-in service with a free estimate.
Book Vulcain Service / RepairWhy Buy From an Authorized Point of Sale
2-year international manufacturer’s warranty
Guaranteed genuine, new watches direct from the brand
Expert after-sales service by the official service center
Buy a New Vulcain Watch, Delivered Anywhere in the Americas
We are an Official Point of Sale for Vulcain. Every piece is new, authentic and sourced through the official Vulcain channel, and we inspect it in our atelier before it ships. Contact us for current availability and the full Vulcain collection. Looking for a Vulcain Skindiver Nautique, a Cricket President alarm watch, a Nautical, a Grand Prix or another current model? Tell us which one and we will check availability through the official channel.A headache-free import experience
Buying a Swiss watch from another country should not mean surprise fees, customs delays or doubts about authenticity. We handle the whole process:- Export paperwork and customs guidance: We assist you in every way possible with the export paperwork and customs guidance for your country, so your import is headache-free. Duties and taxes are set by the destination country.
- Shipping: Tracked, signature-required courier service from New York to every country in North, Central and South America and the Caribbean.
- Authenticity: Your watch is new, comes from an Official Point of Sale for Vulcain, and ships with its original box and papers and the manufacturer’s warranty.
- A real person: You deal with our team in Manhattan, by phone or email, from your inquiry until delivery.
Vulcain Service & Repair, From Cricket Alarms to Modern Divers
As an official Vulcain after-sales service center, we service and repair Vulcain watches, both current models and vintage pieces.- Cricket alarm movements: The Cricket’s mechanical alarm is a complication few workshops understand. We service the alarm train, the hammer and the resonating case back so the watch keeps time accurately and rings with its full, distinctive “cricket” sound.
- Complete overhauls: We disassemble, clean, lubricate, reassemble and regulate the movement, then test it for timekeeping and power reserve.
- Water resistance: We replace gaskets and seals and pressure-test Skindiver, Nautical and other dive models to their rated depth.
- Genuine parts: As an official Vulcain service center, we use only original genuine Vulcain parts. For vintage restorations, we can manufacture parts when originals no longer exist.
- Case, crystal and bracelet work: We replace crystals and crowns, refinish cases, and fit straps and bracelets.
- Written estimate first: We never start work without your approval.
Mail-In Instructions
Can’t visit our Manhattan atelier? Email us and we’ll send you simple instructions for mailing in your watch for a free estimate. Watches are shipped at the customer’s own expense and risk. Service turnaround is normally 6–8 weeks.Vulcain: A Short History & the Collections
- 1858: Vulcain is founded in La Chaux-de-Fonds, in Switzerland’s Neuchâtel mountains, by the Ditisheim family. It becomes known for complications such as minute repeaters and perpetual calendars.
- 1929: Vulcain wins a Grand Prix at the Barcelona International Exhibition. The win later inspired the name of the Grand Prix watch.
- 1947: The Cricket is launched. The Swiss National Museum describes it as the world’s first wristwatch with a built-in alarm that could be mass-produced. Its loud alarm became Vulcain’s signature.
- The “Presidents’ Watch”: The Cricket was worn or received by U.S. Presidents Harry S. Truman, Dwight D. Eisenhower, Richard Nixon and Lyndon B. Johnson, which earned it the nickname “The Presidents’ Watch.”
- 1960–1961: Vulcain enters the dive-watch world with the Skindiver (1960). The Cricket Nautical follows in 1961: an alarm diver with decompression tables on the dial, developed with record-setting diver Hannes Keller. Its alarm was designed to be heard underwater.
- 2011: Vulcain releases a faithful re-edition of the Nautical.
- 2022 to today: Under its revival team, Vulcain has reissued its icons: the Cricket (2022), the Skindiver (2023), the Chronograph 1970, the Nautical and the Monopusher (2023), the Grand Prix (2024) and the Skindiver Nautique GMT.
Why Time Innovations
- Official Point of Sale and after-sales service center for Vulcain. You buy and service through one authorized address.
- A Manhattan fine-watch atelier since 1993. We have more than 30 years of experience with mechanical watches.
- The whole Americas, one contact. Our team handles sales, import and after-sales service for clients from Canada to Argentina.
- Mail-in service with free estimates. Can’t visit? Email us for mailing instructions. Watches are shipped at the customer’s own expense and risk.
- Visit us: 36 W 44th St, Suite 1414, New York, NY 10036, between Fifth and Sixth Avenues. Visit our Manhattan atelier, contact us to arrange your visit.
How to Order or Send Your Watch
To buy a new Vulcain
1
Ask: Click “Request a Vulcain watch” or email inquiries@timeinnovationsllc.com with the model you want and your country.
2
Get a quote: We confirm availability and send the price and the shipping cost, and guide you on the paperwork and customs process for your country.
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Confirm and pay: We accept all major credit cards, bank wire and cryptocurrency.
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Inspection and shipping: We inspect the watch, pack it and ship it with tracking.
5
Delivery: You sign for your new Vulcain with its box, papers and warranty.
To service or repair your Vulcain
1
Contact us: Click “Send your Vulcain for service” and describe the watch and the problem. Photos help.
2
Mail it in or visit: Email us for simple mailing instructions (watches are shipped at the customer’s own expense and risk). New York clients can drop off in person.
3
Estimate: Our watchmakers inspect the watch and send a written estimate.
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Service: After you approve, we do the work and test the watch.
5
Return: Your watch is returned to you, with a service warranty provided.
Vulcain FAQ
Where can I buy a Vulcain watch in the USA?
You can buy new Vulcain watches from Time Innovations, an Official Vulcain Point of Sale at 36 W 44th St, Suite 1414, New York, NY 10036. Contact us for current availability and the full Vulcain collection. We ship anywhere in the United States.
Who services Vulcain watches in North America?
Time Innovations in New York City is an official Vulcain after-sales service center. We service and repair Vulcain watches, including Cricket alarm models, for clients across the USA, Canada, Mexico, and Central and South America through our mail-in service. Watches are shipped at the customer’s own expense and risk.
Do you ship Vulcain watches to Mexico, Brazil and Colombia?
Yes. Time Innovations ships new Vulcain watches from New York to Mexico, Brazil, Colombia and other countries in North, Central and South America. We ship to every country in North, Central and South America and the Caribbean, tracked, and we assist you with export paperwork and customs guidance. Duties and taxes are set by the destination country.
Is Time Innovations an authorized Vulcain dealer?
Yes. Time Innovations is an Official Vulcain Point of Sale and after-sales service center. Every watch we sell is new and authentic and comes from the official Vulcain channel.
Do new watches come with a warranty?
Yes. Every new Vulcain watch purchased from us as an authorized Point of Sale includes the brand’s 2-year international warranty.
Can you repair a vintage Vulcain Cricket alarm watch?
Yes. We service vintage and modern Cricket alarm movements, including the alarm mechanism, and restore both timekeeping and the alarm’s sound. We inspect each watch and give a written estimate before any work begins.
How do I send my Vulcain watch for service from another country?
Contact Time Innovations at inquiries@timeinnovationsllc.com or (212) 575-0005. We send simple instructions for mailing in your watch for a free estimate. Watches are shipped at the customer’s own expense and risk. We then provide the estimate and return the watch once the service is complete. Service turnaround is normally 6–8 weeks.
How much does a Vulcain Skindiver cost?
Contact us for current availability, pricing and a delivered quote for your country. We accept all major credit cards, bank wire and cryptocurrency.
Why is the Vulcain Cricket called the “Presidents’ Watch”?
The Vulcain Cricket, launched in 1947, is described by the Swiss National Museum as the first mass-produced wristwatch with a built-in alarm. U.S. Presidents Harry S. Truman, Dwight D. Eisenhower, Richard Nixon and Lyndon B. Johnson wore or received it, which earned it the nickname “The Presidents’ Watch.”
Do you use genuine Vulcain parts?
Yes. As an official Vulcain after-sales service center, Time Innovations uses only original genuine Vulcain parts. For vintage restorations, we can manufacture parts when originals no longer exist.
Can I visit you in New York?
Yes. Time Innovations is at 36 W 44th St, Suite 1414, New York, NY 10036, in Midtown Manhattan. Visit our Manhattan atelier, contact us to arrange your visit.